Customer Service.

We have in place a customer service process

that will address defects from settlement.

This is not for maintenance or damages

caused after your final inspection.

Please send an e-mail to

We require all the details in the Checklist.


1. Your full name.

2. Your contact number.

3. Your address.

4. A list of the defects with a clear description.

5. Photos to support your list of defects.


A representative from Kassem Group

will contact you within 3 working days

to inspect the list of defects and arrange rectification.

Please note that if you engage your own contractor

to fix defects you will not be reimbursed for the cost.

For water and electrical problems,

please contact the service provider first.

© 2020 kassem group